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NEW WebSupervisor features

Screen Editor and Alarm Analyser

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Manage your fleet wherever you are

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WebSupervisor is responsive
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for free
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brochure

Plans & features

WebSupervisor
Lite
WebSupervisor
Pro*
WebSupervisor
On Premises
  Get started Get started Get a quote Get a quote
Limit of monitored assets Unlimited Based on subscription Based on subscription
Limit of online connections to account 10 25 unlimited
Cloud-based monitoring
Installation on customer's server
Minimum ordering period none 6 months 12 months
Application
>
List and map of assets on one screen
Multiple view of assets
(module or icon view)
Unit detail view screen
Settings
DashBoard with fleet/group statistics
Alerts
Filter tool
Single unit WebControl
Multiple units WebControl
Refresh data period
(user online/offline)
1 min/1 hr Flexible Default: 1 min (optionally 30 s)/1 hr Flexible
Branding options
(logo, colors)
Datalog
Simple trends
Enhanced trends
(heatmaps, bargraphs)
Tabs for trend saving 2 5 5
Data for trends/unit tracking 3 months Flexible Default: 1 year Flexible Default: 1 year
Geo-tracking
Geofencing
(if it's supported by controller)
API
(Application programming interface)
1500 API querries for free per account
User activity logger
>
Reports
Reports (web/excel)
Report template customisation
Groups report
Print of web report to PDF
Limit of reports available on the server 0 Flexible Default: 3 Flexible
Notification of automatic generated reports
Preventive maintenance
Alarm analyser
Interaction with a controller
Quick connection to PC tools
Download of controller history
(manually or scheduled)
Limit of history files available on the server 0 Flexible Default: 5 Flexible Default: 5
Values from Analog & BIN I/O extension modules
IS-CU controllers support
3rd party device support**
Add-ons
optional optional
URL branding package
(mycompany.websupervisor.net, SSL security, branded login page)
API - integration with business systems
(CRM, ERP etc.)
Refresh data period change
(valid only for registered units under the account)
Extend data availability for various analysis
Extension of online connections to accounts
Get started Get started Get a quote Get a quote

Plans & features

WebSupervisor

Lite
Get started
  • Limit of monitored assets
    Unlimited
  • Limit of online connections to account
    10
  • Cloud-based monitoring
  • Minimum ordering period
    none

Application

  • List and map of assets on one screen
  • Multiple view of assets (module or icon view)
  • Unit detail view screen
  • Settings
  • DashBoard with fleet/group statistics
  • Alerts
  • Filter tool
  • Single unit WebControl
  • Multiple units WebControl
  • Refresh data period (user online/offline):
    1 min/1 hr
  • Branding options (logo, colors)

Datalog

  • Simple trends
  • Enhanced trends (heatmaps, bargraphs)
  • 2 Tabs for trend saving
  • 3 months - Data for trends/unit tracking
  • Geo-tracking
  • Geofencing (if it's supported by controller)
  • API (Application programming interface)
  • User activity logger

Reports

  • Reports (web/excel)
  • Print of web report to PDF
  • 0
    Limit of reports available on the server
  • Notification of automatic generated reports
  • Report template customisation
  • Groups report

Interaction

  • Quick connection to PC tools
  • Download of controller history (manually or scheduled)
  • 0
    Limit of history files available on the server
  • Values from Analog & BIN I/O extension modules
  • IS-CU controllers support
  • 3rd party device support**

Preventive maintenance

  • Alarm analyser

Add-ons

  • URL branding package (mycompany.websupervisor.net, SSL security, branded login page)
  • API - integration with business systems (CRM, ERP etc.)
  • Refresh data period change (valid only for registered units under the account)
  • Extend data availability for various analysis
  • Extension of online connections to accounts
Get started

WebSupervisor

Pro*
Get started Get a quote
  • Limit of monitored assets
    Based on subscription
  • Limit of online connections to account
    25
  • Cloud-based monitoring
  • Minimum ordering period
    6months

Application

  • List and map of assets on one screen
  • Multiple view of assets (module or icon view)
  • Unit detail view screen
  • Settings
  • DashBoard with fleet/group statistics
  • Alerts
  • Filter tool
  • Single unit WebControl
  • Multiple units WebControl
  • Refresh data period (user online/offline):
    Flexible - Default: 1 min (optionally 30 s)/1 hr
  • Branding options (logo, colors)

Datalog

  • Simple trends
  • Enhanced trends (heatmaps, bargraphs)
  • 5 Tabs for trend saving
  • Flexible (Default: 1 year) - Data for trends/unit tracking
  • Geo-tracking
  • Geofencing (if it's supported by controller)
  • API (Application programming interface) - 1500 API querries for free per account
  • User activity logger

Reports

  • Reports (web/excel)
  • Print of web report to PDF
  • Flexible (Default: 3)
    Limit of reports available on the server
  • Notification of automatic generated reports
  • Report template customisation
  • Groups report

Interaction

  • Quick connection to PC tools
  • Download of controller history (manually or scheduled)
  • Flexible (Default: 5)
    Limit of history files available on the server
  • Values from Analog & BIN I/O extension modules
  • IS-CU controllers support
  • 3rd party device support**

Preventive maintenance

  • Alarm analyser

Add-ons

Get started Get a quote

WebSupervisor

On Premises
Get a quote
  • Limit of monitored assets
    Based on subscription
  • Limit of online connections to account
    unlimited
  • Installation on customer's server
  • Minimum ordering period
    12 months

Application

  • List and map of assets on one screen
  • Multiple view of assets (module or icon view)
  • Unit detail view screen
  • Settings
  • DashBoard with fleet/group statistics
  • Alerts
  • Filter tool
  • Single unit WebControl
  • Multiple units WebControl
  • Refresh data period (user online/offline):
    Flexible - Default: 1 min (optionally 30 s)/1 hr
  • Branding options (logo, colors)

Datalog

  • Simple trends
  • Enhanced trends (heatmaps, bargraphs)
  • 5 Tabs for trend saving
  • Flexible (Default: 1 year) - Data for trends/unit tracking
  • Geo-tracking
  • Geofencing (if it's supported by controller)
  • API (Application programming interface)
  • User activity logger

Reports

  • Reports (web/excel)
  • Print of web report to PDF
  • Flexible (Default: 3)
    Limit of reports available on the server
  • Notification of automatic generated reports
  • Report template customisation
  • Groups report

Interaction

  • Quick connection to PC tools
  • Download of controller history (manually or scheduled)
  • (Unlimited)
  • Values from Analog & BIN I/O extension modules
  • IS-CU controllers support
  • 3rd party device support**

Preventive maintenance

  • Alarm analyser

Add-ons

  • URL branding package (mycompany.websupervisor.net, SSL security, branded login page)
  • API - integration with business systems
  • Refresh data period change (valid only for registered units under the account)
  • Extend data availability for various analysis
  • Extension of online connections to accounts
Get a quote
WebSupervisor API portal & documentation

Key market applications

Cogeneration

Cogeneration

Operators of cogeneration and trigeneration plants will find many great benefits from using WebSupervisor 4.0…

Show all features
Rental

Rental

WebSupervisor 4.0 has many features that are especially useful for rental fleet operators. As well as the advanced…

Show all features
Packagers

Packagers

WebSupervisor 4.0 allows packagers to take advantage of additional revenue streams, by on-selling equipment…

Show all features
Telecom

Telecom

Operators of telecom towers (or BTSs) can find additional benefits in using WebSupervisor 4.0 in their installations…

Show all features

References

The Konak Chicken Farming Company, based in Sakarya, in North-West Turkey, is using ComAp controllers on their generators to ensure that the climate control and other essential systems remain online.

"Electrical energy for Chicken farming is vital. In all of our units, the power generation systems were designed as redundant to one another. Especially in summer, in case of power cut, there is a very high risk that the chicken may die in a couple of minutes. When we examined ComAp WebSupervisor system, we agreed that the mentioned system is the most suitable system for us in order to avoid product losses and increase the efficiency. We can therefore monitor and follow our units instantly. In addition, we have implemented some alarms to ComAp controllers that we need for our system. This way, our current system became even much safer. Thanks to ComAp controllers and WebSupervisor, we can monitor our system remotely and faster."

Mr. Ozer Konak
founder and owner of the Konak Chicken Farming Company

FAQ

Account

I cannot log in to the WebSupervisor

  • If you are not registered, please register at www.websupervisor.net
  • If you have forgotten your password, please use password recovery tool available at www.websupervisor.net/#/login
  • If your account is suspended/blocked, please see answer for the "My account is suspended or blocked" question.

I cannot log in to the WebSupervisor mobile application

  • To log into the application, use your normal login information for the browser based WebSupervisor. In the case of a WebSupervisor Pro subscription, the mobile application will take on logo and color customizations.
  • If you cannot log in the mobile app, please set "server = https://aus.websupervisor.net/" on WebSupervisor mobile login screen.

My account is suspended or blocked

If the account is only temporally suspended, after 5 minutes it will be automatically reactivated, and you will have an additional 3 attempts to log in.

If you have forgotten your password use the Password recovery tool available at www.websupervisor.net/#/login.

If the account is blocked, only ComAp technical support can unblock it. Please send a message to local ComAp technical support or to support@comap-control.com to unblock it. The password recovery tool does not work in this case.

I forgot the password

Please use the Password recovery tool at www.websupervisor.net/#/login

I have a browser issue

WebSupervisor is optimized for Google Chrome. If you use another browser, WebSupervisor may not work properly and may be slower. We fix issues in WebSupervisor that are reported from other browsers, but our priority is Google Chrome.

If you have issues even when using Google Chrome, you can try to:

  1. Clear browser cache history
    • Open Chrome browser
    • Press SHIFT + CTRL + Delete to enter "Clear browsing data" dialog window
    • At the top, choose a time range, e.g. "the begginning of time".
    • Check the boxes "Cookies and other site data" and "Cached images and files"
    • Click "Clear data" button.
    • Log out and again log in your account
  2. Update the browser to the newest version

What user roles are used in WebSupervisor?

WebSupervisor uses three types of user roles:

  1. Account Owner (Main Administrator) a person who created/registered a new WebSupervisor account.
  2. User with Administrator role – registered sub-user of the account with admin permissions (tick checkbox in user’s profile). The admin permissions can set main administrator of the account.
  3. User – sub-user of the account with no permissions (just see and edit own profile).

Persistent permissions for Account Owner

  • Has the highest permission for the account and all devices and users registered there (it is a default feature, it is not possible to unselect)
  • Has special slot for log in, when all online connections are occupied
  • Can change account branding
  • Can change account settings (reports, controller history download etc.)
  • Can add/edit/delete units
  • Can add/edit/delete user accounts
  • Can delegate admin permissions to users with Admin role
  • Can activate API
  • Pays for the account (if it is paid account WebSupervisor Pro)
  • Sees all activities related to device registered under the account
  • Receive information about account expiration 30 days, 15 days and 1 day before expiration (in case of WebSipervisor Pro subscription)

Sub-User set as admin

  • Has almost the same rights as account owner
  • Sees all units and users registered under the account as a Account owner
  • Get all permissions for all units under account
  • See all user’s activities under the account
  • Can add/delete units
  • Can add/delete user accounts but cannot delete Account owner account
  • Can't remove account owner rights to his units
  • Can't change account branding (in a case of WebSupervisor Pro account)
  • Can’t purchase / prolong WebSupervisor Pro subscription (If it is paid account)

Sub-User (without admin role) of the account without admin permissions - User

  • Can only see and access units he has permissions to
  • Can access and edit own user’s profile
  • Can see own activity under the account or activity associated with unit he has “modify” permission
  • Can't add units
  • Can't add/edit/delete users
  • Can't edit account settings

Who can register devices or users

Only administrators of the account can do it.

What subscription does WebSupervisor offer

WebSupervisor offers 2 types of accounts:

  • WebSupervisor Lite
  • WebSupervisor Pro

WebSupervisor Lite

It is a simple remote monitoring tool for monitoring and control ComAp's devices. It is free of charge.

WebSupervisor Pro

It is advanced monitoring, management and analysing tool for a gen-set fleet and 3rd party devices with enhanced reporting. Using analysis functions can help you to increase genset up-time and reduce maintenance cost. It is paid subscription.

Everybody who register the account in WebSupervisor can activate WebSupervisor Pro trial for free for 3 months.

More info at www.websupervisor.net

Is the WebSupervisor Pro Trial free?

WebSupervisor Pro Trial account is FREE of charge for 3 months from activation.

WebSupervisor Pro trial is possible to activate from your WebSupervisor Lite account after your log in.

At the top right corner, you can find green button “Activate Trial”. After 3 months WebSupervisor Pro trial account is automatically deactivated to WebSupervisor Lite account without any your action.

Who can order or prolong WebSupervisor Pro account?

Only the owner the account (a person who registered the account) can order/prolong WebSupervisor Pro account – online or through distributor or ComAp representative.

The subscription with up to 25 devices is possible to activate/prolong directly from the WebSupervisor web application.

Management – users – edit user’s profile – account information – actual plan setting

Who is informed about the WebSupervisor Pro account expiration?

Information about account expiration is sent to an owner of the account 30 days, 15 days and 1 day before expiration. Please check the email provided during registration.

Why should I check email I used for WebSupervisor registration?

Provided email is used for:

  • The account validation during registration
  • An alarm notification
  • A generated report notification
  • Sending account expiration warning (in case of WebSupervisor Pro)
  • Sending messages relating to update and planned maintenance/outage of the service

Units

I cannot register a unit

  • You do not have permission to do it (you are not an Admin)
  • You did not fill all mandatory fields (fields with an asterisk)
  • Somebody already registered the unit under a different account (you see the message: you register the unit already registered under different account of WebSupervisor)

A new unit can be registered under the account in Management – units section by click on the button “Add unit”. Only administrators of the account have this permission

Why is a unit in "No Communication" state

  • All communication slots of the unit are occupied by other connected tools
  • The unit is not connected to internet
  • An issue with the firewall settings
  • Connection issue in internet on the way to WebSupervisor

What ports have to be enabled when I use firewall

In the case of AirGate communication, the following ports have to be enabled:

  • Port TCP 23 – for communication with unit
  • UDP 6127 – for checking a unit status

Locate function does not show position

Unfortunately Locate function is obsolete.

In some locations “Locate” still works well, but there are still increasing places where we do not have enough information for calculating the correct position. Then the calculated position is either inaccurate or we get no result and that is why the unit position is not set to pin on the map.

Why should share the unit?

Every device can be registered under WebSupervisor only one time.

If more users need monitor/manage the unit under WebSupervisor, the unit can be shared among more accounts or subaccounts.

Only a user with permission "Modify" can share the units.

The unit can be shared under:

  • Subaccount of the account
  • Foreign accounts

Where can I set sharing of the unit?

The sharing is possible to set in Unit management in permission subsection (User management in permission subsection).

For sharing the unit under a foreign account, it is necessary to know the LoginID (username) of the person you want to share a unit with.

If the unit is shared under foreign subaccount, the unit is available also to administrator of the account where the unit had been shared with all shared permissions.

What does mean “Home server” and why I should set it correctly?

Home server is set during registration process. Home server is a server where your account will be registered. Currently we have two servers worldwide – in Europe and in Australia.

Correct choice of home server increases the speed of the application and displayed data. Also it allows your data to be stored in your territory.

How many communication slots does a unit have?

It depends on the type of connection.

A controller communicating via AirGate has a maximum of two communication slots.

A Controller communicating via a public IP address has a maximum of three communication slots.

Note: a communication slot allows a user to create connections between a controller and a tool (WebSupervisor, IMON, GenConfig) simultaneously.

InternetBridge NT has three communication slots:

  • Up to 3 IP based
  • 2 IP and 1 AirGate
  • 2 AirGate slots and 1 IP

How is WebSupervisor secured?

WebSupervisor is hosted on Microsoft Azure platform.

WebSupervisor combines HW and SW security. It includes encrypted communication between the WebSupervisor server and a controller, and between the WebSupervisor server and client computer. Connection between the WebSupervisor server and the client computer uses SSL protocol.

More information is possible to find in a security statement which is available at www.comap-control.com/products/detail/websupervisor.

Add-ons

What is the online refresh period?

The online refresh period is the period by which data is read and displayed in the application for any user logged into the application.

The default refresh period for WebSupervisor Lite account is 60 seconds.

The default refresh period for WebSupervisor Pro account is 60 seconds; a faster online period 30 seconds is available in Unit settings. Changing the refresh period is possible only by a user with "Modify" permission.

It is possible to set a faster refresh period than 30 seconds – it is extra paid feature offered for WebSupervisor Pro subscription only.

It is possible to set a refresh period for individual units, so you can choose what units will have faster or slower refresh period.

What is the Offline refresh period?

The offline refresh period is the period by which data is stored into database if no user is logged into the application. Information from the database is used for reports and trend analysis.

The default refresh period for WebSupervisor Lite and WebSupervisor Pro subscription is 60 minutes.

WebSupervisor Pro accounts have the option to speed up the offline refresh period up to 1 minute (extra paid feature).

It is possible to set the offline refresh period for individual units, so you can choose what units will have faster or slower refresh period.

The refresh period can be set by a user with "Modify" permission.

Note: Faster refresh periods causes bigger data consumption during connection.

Where can I find API documentation?

API documentation is available from www.websupervisor.net under API in the Menu.

How can I activate the API?

By default, 1500 API queries are available in WebSupervisor Pro subscription.

The API has to be activated before the first use. It can be done only by an administrator of the account in Account Settings in the Management section.

It is done in "Management/Users" section by the checkboxes in the table of all users, or in user settings in Account Information. Selecting the checkbox automatically creates an account in API Management.

What is an online connection and how it is calculated?

Online connection is a connection created between a client you used (e.g. browser in your computer) and WebSupervisor server (your account).

It is counted every connection created (your computer, mobile, tablet …)

  • Limitation for WebSupervisor Lite is 10 online connections
  • Limitation for WebSupervisor Pro is 25 online connections

The number of connections is it not the same as the number users registered under your account or number of logged in users, because even one user can create several online connections (if they are simultaneously connected from computer, mobile and tablet).

Try now
for free
Download
brochure

Contact

CS
  • ComAp Support
  • support@comap-control.com
 
ComAp a.s.

© 2019 ComAp a.s. All rights reserved

WebSupervisor Pro

Get quotes

Would you like to get more details about WebSupervisor Pro account? Please, leave us your contact information and we will come back to you soon.

Thank you!

Thank you for submitting your request. We will contact you as soon as possible.

WebSupervisor On Premises

Get quotes

Would you like to get more details about WebSupervisor On Premises account? Please, leave us your contact information and we will come back to you soon.

Thank you!

Thank you for submitting your request. We will contact you as soon as possible.

Test Account

Sign up for test account

Would you like to experience WebSupervisor? Please, leave us your contact information and we will provide you with login data.

Thank you!

You have successfully applied for test account. You will receive email with login information.

Cogeneration

Cogeneration

Operators of cogeneration and trigeneration plants will find many great benefits from using WebSupervisor 4.0. The many reporting and management tools within WebSupervisor 4.0 allow operators to ensure that each cogeneration plant is operating at peak efficiency, and generating the most revenue possible.

  • Monitor gen-set uptime and power/heat/cooling output
  • Revenue reporting and analysis, (excellent for invoicing based on energy or heat/cooling provided)
  • Diagnostic tools, (such as heat-maps) which can help improve site efficiency.
  • Monitoring and data storage of third-party devices, (coming soon).
Rental

Rental

WebSupervisor 4.0 has many features that are especially useful for rental fleet operators. As well as the advanced reporting and analysis that is available, features like real-time GPS monitoring, fuel-level alarms, and detailed usage data can all allow rental fleet operators to maximise revenue, whilst also monitoring and managing fleets of equipment remotely.

  • Monitoring uptime, service scheduling, and alarm notifications
  • Enables invoicing per energy consumption, fuel used, or hours in operation
  • Monitoring asset misuse – asset theft, fuel theft, usage outside of a predetermined location, engine overloading or insufficient cooling
  • Monitoring and data storage of 3rd party devices i.e. whole fleet consisting other control systems, (coming soon)
Packagers

Packagers

WebSupervisor 4.0 allows packagers to take advantage of additional revenue streams, by on-selling equipment monitoring and management to customers who would not normally want (or need) to monitor equipment on their own.

  • Ability to offer additional service packages to their customers – helping to move their sales from products to on-going contracted monitoring and management services.
  • Allows for service contracts with extensive reporting and analytics – perfect for on-going revenue streams.
  • Ability to have WebSupervisor custom-branded and running on an independent server to differentiate against their competition, and provide additional security and revenue opportunities.
Telecom

Telecom

Operators of telecom towers (or BTSs) can find additional benefits in using WebSupervisor 4.0 in their installations. The analysis, reporting and monitoring features of WebSupervisor 4.0 allows operators to ensure that their towers are all operating within operational parameters, whilst also providing integration with other third-party devices (coming soon) which can make WebSupervisor an all-in-one solution for monitoring and management of BTS towers.

  • Monitoring uptime, service scheduling and receive alarm notifications
  • Extensive analysis for invoicing based on energy provided, or other parameters
  • Constant monitoring of multiple BTS locations
  • Monitoring and data storage of 3rd party devices i.e. whole site (very useful for UPS batteries)