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WebSupervisor
WebSupervisor is a cloud-based system designed for monitoring, data analysing and management of ComAp and 3rd party devices via the Internet.
WebSupervisor gives you an overview of all your devices status, location and other important data - all on one screen. If an alarm occurs, you will be notified by email or mobile notification in WSV mobile application.
The system also offers powerful reporting and sophisticated analysis tools such as the Alarm Analyser, trends and heat maps that give you additional added value and help you to:
- optimize revenue for fleet of gen-sets
- increase gen-set up-time
- reduce maintenance cost
Security is the top priority with WebSupervisor. It runs on Microsoft Azure servers, which are some of the most popular and secure servers in the world and it passed security audit by independent authority.
From your PC, tablet or mobile phone you can instantly reach the most important and relevant data. The responsive design ensures easy to use operation on any screen size.
Main features
List and map view, tracking and geofencing
Have an overview about all devices in the fleet. Watch all alarms, important values or your devices location - all on one screen.
Detail view screen with important values is available for single or for group of gensets/devices. The screen can be edited or created new one in WSV Screen Editor.
Alarm Analyser
Increase gen-set up-time and reduce maintenance cost.
Alarm Analyser evaluates alarms during selected period. The result of analysis is an alarm report showing all kinds of alarms occurred, their frequency and the duration. This allows you to monitor frequent alarms that occur with the device and reduce potential maintenance costs due to device or user issues and increase a gen-set up – time.
Dashboard, Trends & Reports
The dashboard shows the statistics of an individual device or a selected group.
Reports offer weekly/monthly summaries of important values. You can easily invoice your clients according consumed fuel or running hours or have overview about fuel level or produce energy without additional calculation or manual searching of data. The reports template can be configured according to your needs.
Notifications - Be notified anywhere
Receive notification of alarms and other important events as is genset crossing the border of geofencing (a theft protection).
User activity logger - See all activity on the account
Administrators of the account can see history logs from every user, so they can monitor every user's actions, in order to identify who was monitoring the device when an issue occurred - increasing security and customer satisfaction
WSV Screen editor
Look at the screen with only values you need.
You can easily modify the detail view screen according your needs. The current version of WSV Screen Editor offers several instruments including the ability to include a feed from a webcam which is useful for rental companies monitoring equipment for theft protection.
API - Have your data on your Premises
An API gives you the option to download and store complete data from WebSupervisor to your premises, integrate data into 3rd party SW as is ERP, CRM or used data in PowerBI or automate certain activities. The API documentation is available from main Menu.
Branding - Customize Websupervisor to suit your corporate identity
Do you need the application to be in corporate colors and with your logo? No problem! Just subscribe for WebSupervisor Pro account.
Plans & features |
WebSupervisor Lite |
WebSupervisor Pro* |
WebSupervisor On Premises |
|---|---|---|---|
| Get started | Get started | Get a quote | |
| Limit of monitored assets | Unlimited | Based on subscription | Based on subscription |
| Limit of online connections to account | 10 | 25 | unlimited |
| Cloud-based monitoring | |||
| Installation on customer's server | |||
| Minimum ordering period | none | 6 months | 12 months |
| Application |
|---|
| List and map of assets on one screen | |||
|---|---|---|---|
| Multiple view of assets (module or icon view) |
|||
| Unit detail view screen | |||
| WSV Screen Editor (single or group of devices screen) |
|||
| User/device/group management | |||
| DashBoard with fleet/group statistics | |||
| Alerts | |||
| Filter tool | |||
| Single unit WebControl | |||
| Multiple units WebControl | |||
| Refresh data period (user online/offline) |
1 min/1 hr | Flexible Default: 1 min (optionally 30 s)/1 hr | Flexible |
| Branding options (logo, colors) |
| Datalog |
|---|
| Simple trends | |||
|---|---|---|---|
| Enhanced trends (heatmaps, bargraphs) |
|||
| Tabs for trend saving | 2 | 5 | 5 |
| Data for trends/unit tracking | 3 months | Flexible Default: 1 year | Flexible Default: 1 year |
| Geo-tracking | |||
| Geofencing (if it's supported by controller) |
|||
| API (Application programming interface) |
1500 API querries for free per account | ||
| User activity logger | > |
| Reports |
|---|
| Reports (web/excel) | Report template customisation | Groups report | |
|---|---|---|---|
| Print of web report to PDF | |||
| Limit of reports available on the server | 0 | Flexible Default: 3 | Flexible |
| Notification of automatic generated reports |
| Interaction with a controller |
|---|
| Quick connection to PC tools | |||
|---|---|---|---|
| Download of controller history (manually or scheduled) |
|||
| Limit of history files available on the server | 0 | Flexible Default: 5 | Flexible Default: 5 |
| Values from Analog & BIN I/O extension modules | |||
| IS-CU controllers support | |||
| 3rd party device support** |
| Preventive maintenance |
|---|
| Alarm analyser |
|---|
| Add-ons | optional | optional |
|---|
| URL branding package (mycompany.websupervisor.net, SSL security, branded login page) |
|||
|---|---|---|---|
| API - integration with business systems (CRM, ERP etc.) |
|||
| Refresh data period change (valid only for registered units under the account) |
|||
| Extend data availability for various analysis | |||
| Extension of online connections to accounts |
| Get started | Get started | Get a quote | |
Plans & features
- Limit of monitored assets
Unlimited - Limit of online connections to account
10 - Cloud-based monitoring
- Minimum ordering period
none
Application
- List and map of assets on one screen
- Multiple view of assets (module or icon view)
- Unit detail view screen
- WSV Screen Editor (single or group of devices screen)
- User/device/group management
- DashBoard with fleet/group statistics
- Alerts
- Filter tool
- Single unit WebControl
- Multiple units WebControl
- Refresh data period (user online/offline):
1 min/1 hr - Branding options (logo, colors)
Datalog
- Simple trends
- Enhanced trends (heatmaps, bargraphs)
- 2 Tabs for trend saving
- 3 months - Data for trends/unit tracking
- Geo-tracking
- Geofencing (if it's supported by controller)
- API (Application programming interface)
- User activity logger
Reports
- Reports (web/excel)
- Print of web report to PDF
- 0Limit of reports available on the server
- Notification of automatic generated reports
- Report template customisation
- Groups report
Interaction
- Quick connection to PC tools
- Download of controller history (manually or scheduled)
- 0Limit of history files available on the server
- Values from Analog & BIN I/O extension modules
- IS-CU controllers support
- 3rd party device support**
Preventive maintenance
- Alarm analyser
Add-ons
- URL branding package (mycompany.websupervisor.net, SSL security, branded login page)
- API - integration with business systems (CRM, ERP etc.)
- Refresh data period change (valid only for registered units under the account)
- Extend data availability for various analysis
- Extension of online connections to accounts
- Limit of monitored assets
Based on subscription - Limit of online connections to account
25 - Cloud-based monitoring
- Minimum ordering period
6months
Application
- List and map of assets on one screen
- Multiple view of assets (module or icon view)
- Unit detail view screen
- WSV Screen Editor (single or group of devices screen)
- User/device/group management
- DashBoard with fleet/group statistics
- Alerts
- Filter tool
- Single unit WebControl
- Multiple units WebControl
- Refresh data period (user online/offline):
Flexible - Default: 1 min (optionally 30 s)/1 hr - Branding options (logo, colors)
Datalog
- Simple trends
- Enhanced trends (heatmaps, bargraphs)
- 5 Tabs for trend saving
- Flexible (Default: 1 year) - Data for trends/unit tracking
- Geo-tracking
- Geofencing (if it's supported by controller)
- API (Application programming interface) - 1500 API querries for free per account
- User activity logger
Reports
- Reports (web/excel)
- Print of web report to PDF
- Flexible (Default: 3)Limit of reports available on the server
- Notification of automatic generated reports
- Report template customisation
- Groups report
Interaction
- Quick connection to PC tools
- Download of controller history (manually or scheduled)
- Flexible (Default: 5)Limit of history files available on the server
- Values from Analog & BIN I/O extension modules
- IS-CU controllers support
- 3rd party device support**
Preventive maintenance
- Alarm analyser
Add-ons
- Limit of monitored assets
Based on subscription - Limit of online connections to account
unlimited - Installation on customer's server
- Minimum ordering period
12 months
Application
- List and map of assets on one screen
- Multiple view of assets (module or icon view)
- Unit detail view screen
- WSV Screen Editor (single or group of devices screen)
- User/device/group management
- DashBoard with fleet/group statistics
- Alerts
- Filter tool
- Single unit WebControl
- Multiple units WebControl
- Refresh data period (user online/offline):
Flexible - Default: 1 min (optionally 30 s)/1 hr - Branding options (logo, colors)
Datalog
- Simple trends
- Enhanced trends (heatmaps, bargraphs)
- 5 Tabs for trend saving
- Flexible (Default: 1 year) - Data for trends/unit tracking
- Geo-tracking
- Geofencing (if it's supported by controller)
- API (Application programming interface)
- User activity logger
Reports
- Reports (web/excel)
- Print of web report to PDF
- Flexible (Default: 3)Limit of reports available on the server
- Notification of automatic generated reports
- Report template customisation
- Groups report
Interaction
- Quick connection to PC tools
- Download of controller history (manually or scheduled)
- (Unlimited)Values from Analog & BIN I/O extension modulesIS-CU controllers support3rd party device support**
Preventive maintenance
- Alarm analyser
Add-ons
- URL branding package (mycompany.websupervisor.net, SSL security, branded login page)
- API - integration with business systems
- Refresh data period change (valid only for registered units under the account)
- Extend data availability for various analysis
- Extension of online connections to accounts
Key market applications
Cogeneration
Operators of cogeneration and trigeneration plants will find many great benefits from using WebSupervisor 4.0…
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Rental
WebSupervisor 4.0 has many features that are especially useful for rental fleet operators. As well as the advanced…
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Packagers
WebSupervisor 4.0 allows packagers to take advantage of additional revenue streams, by on-selling equipment…
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Telecom
Operators of telecom towers (or BTSs) can find additional benefits in using WebSupervisor 4.0 in their installations…
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The Konak Chicken Farming Company, based in Sakarya, in North-West Turkey, is using ComAp controllers on their generators to ensure that the climate control and other essential systems remain online.
"Electrical energy for Chicken farming is vital. In all of our units, the power generation systems were designed as redundant to one another. Especially in summer, in case of power cut, there is a very high risk that the chicken may die in a couple of minutes. When we examined ComAp WebSupervisor system, we agreed that the mentioned system is the most suitable system for us in order to avoid product losses and increase the efficiency. We can therefore monitor and follow our units instantly. In addition, we have implemented some alarms to ComAp controllers that we need for our system. This way, our current system became even much safer. Thanks to ComAp controllers and WebSupervisor, we can monitor our system remotely and faster."
Mr. Ozer Konak
founder and owner of the Konak Chicken Farming Company
FAQ
Account
I cannot log in to the WebSupervisor
- If you are not registered, please register at www.websupervisor.net
- If you have forgotten your password, please use password recovery tool available at www.websupervisor.net/#/login
- If your account is suspended/blocked, please see answer for the "My account is suspended or blocked" question.
I cannot log in to the WebSupervisor mobile application
- To log into the application, use your normal login information for the browser based WebSupervisor. In the case of a WebSupervisor Pro subscription, the mobile application will take on logo and color customizations.
- If you cannot log in the mobile app, please set "server = https://aus.websupervisor.net/" on WebSupervisor mobile login screen.
My account is suspended or blocked
If the account is only temporally suspended, after 5 minutes it will be automatically reactivated, and you will have an additional 3 attempts to log in.
If you have forgotten your password use the Password recovery tool available at www.websupervisor.net/#/login.
If the account is blocked, only ComAp technical support can unblock it. Please send a message to local ComAp technical support or to support@comap-control.com to unblock it. The password recovery tool does not work in this case.
I forgot the password
Please use the Password recovery tool at www.websupervisor.net/#/login
I have a browser issue
WebSupervisor is optimized for Google Chrome. If you use another browser, WebSupervisor may not work properly and may be slower. We fix issues in WebSupervisor that are reported from other browsers, but our priority is Google Chrome.
If you have issues even when using Google Chrome, you can try to:
-
Clear browser cache history
- Open Chrome browser
- Press SHIFT + CTRL + Delete to enter "Clear browsing data" dialog window
- At the top, choose a time range, e.g. "the begginning of time".
- Check the boxes "Cookies and other site data" and "Cached images and files"
- Click "Clear data" button.
- Log out and again log in your account
- Update the browser to the newest version
What user roles are used in WebSupervisor?
WebSupervisor uses three types of user roles:
- Account Owner (Main Administrator) a person who created/registered a new WebSupervisor account.
- User with Administrator role – registered sub-user of the account with admin permissions (tick checkbox in user’s profile). The admin permissions can set main administrator of the account.
- User – sub-user of the account with no permissions (just see and edit own profile).
Persistent permissions for Account Owner
- Has the highest permission for the account and all devices and users registered there (it is a default feature, it is not possible to unselect)
- Has special slot for log in, when all online connections are occupied
- Can change account branding
- Can change account settings (reports, controller history download etc.)
- Can add/edit/delete units
- Can add/edit/delete user accounts
- Can delegate admin permissions to users with Admin role
- Can activate API
- Pays for the account (if it is paid account WebSupervisor Pro)
- Sees all activities related to device registered under the account
- Receive information about account expiration 30 days, 15 days and 1 day before expiration (in case of WebSipervisor Pro subscription)
Sub-User set as admin
- Has almost the same rights as account owner
- Sees all units and users registered under the account as a Account owner
- Get all permissions for all units under account
- See all user’s activities under the account
- Can add/delete units
- Can add/delete user accounts but cannot delete Account owner account
- Can't remove account owner rights to his units
- Can't change account branding (in a case of WebSupervisor Pro account)
- Can’t purchase / prolong WebSupervisor Pro subscription (If it is paid account)
Sub-User (without admin role) of the account without admin permissions - User
- Can only see and access units he has permissions to
- Can access and edit own user’s profile
- Can see own activity under the account or activity associated with unit he has “modify” permission
- Can't add units
- Can't add/edit/delete users
- Can't edit account settings
Who can register devices or users
Only administrators of the account can do it.
What subscription does WebSupervisor offer
WebSupervisor offers 2 types of accounts:
- WebSupervisor Lite
- WebSupervisor Pro
WebSupervisor Lite
It is a simple remote monitoring tool for monitoring and control ComAp's devices. It is free of charge.
WebSupervisor Pro
It is advanced monitoring, management and analysing tool for a gen-set fleet and 3rd party devices with enhanced reporting. Using analysis functions can help you to increase genset up-time and reduce maintenance cost. It is paid subscription.
Everybody who register the account in WebSupervisor can activate WebSupervisor Pro trial for free for 3 months.
More info at www.websupervisor.net
Is the WebSupervisor Pro Trial free?
WebSupervisor Pro Trial account is FREE of charge for 3 months from activation.
WebSupervisor Pro trial is possible to activate from your WebSupervisor Lite account after your log in.
At the top right corner, you can find green button “Activate Trial”. After 3 months WebSupervisor Pro trial account is automatically deactivated to WebSupervisor Lite account without any your action.
Who can order or prolong WebSupervisor Pro account?
Only the owner the account (a person who registered the account) can order/prolong WebSupervisor Pro account – online or through distributor or ComAp representative.
The subscription with up to 25 devices is possible to activate/prolong directly from the WebSupervisor web application.
Management – users – edit user’s profile – account information – actual plan setting
Who is informed about the WebSupervisor Pro account expiration?
Information about account expiration is sent to an owner of the account 30 days, 15 days and 1 day before expiration. Please check the email provided during registration.
Why should I check email I used for WebSupervisor registration?
Provided email is used for:
- The account validation during registration
- An alarm notification
- A generated report notification
- Sending account expiration warning (in case of WebSupervisor Pro)
- Sending messages relating to update and planned maintenance/outage of the service
Units
I cannot register a unit
- You do not have permission to do it (you are not an Admin)
- You did not fill all mandatory fields (fields with an asterisk)
- Somebody already registered the unit under a different account (you see the message: you register the unit already registered under different account of WebSupervisor)
A new unit can be registered under the account in Management – units section by click on the button “Add unit”. Only administrators of the account have this permission
Why is a unit in "No Communication" state
- All communication slots of the unit are occupied by other connected tools
- The unit is not connected to internet
- An issue with the firewall settings
- Connection issue in internet on the way to WebSupervisor
What ports have to be enabled when I use firewall
In the case of AirGate communication, the following ports have to be enabled:
- Port TCP 23 – for communication with unit
- UDP 6127 – for checking a unit status
Locate function does not show position
Unfortunately Locate function is obsolete.
In some locations “Locate” still works well, but there are still increasing places where we do not have enough information for calculating the correct position. Then the calculated position is either inaccurate or we get no result and that is why the unit position is not set to pin on the map.
Why should share the unit?
Every device can be registered under WebSupervisor only one time.
If more users need monitor/manage the unit under WebSupervisor, the unit can be shared among more accounts or subaccounts.
Only a user with permission "Modify" can share the units.
The unit can be shared under:
- Subaccount of the account
- Foreign accounts
Where can I set sharing of the unit?
The sharing is possible to set in Unit management in permission subsection (User management in permission subsection).
For sharing the unit under a foreign account, it is necessary to know the LoginID (username) of the person you want to share a unit with.
If the unit is shared under foreign subaccount, the unit is available also to administrator of the account where the unit had been shared with all shared permissions.
What does mean “Home server” and why I should set it correctly?
Home server is set during registration process. Home server is a server where your account will be registered. Currently we have two servers worldwide – in Europe and in Australia.
Correct choice of home server increases the speed of the application and displayed data. Also it allows your data to be stored in your territory.
How many communication slots does a unit have?
It depends on the type of connection.
A controller communicating via AirGate has a maximum of two communication slots.
A Controller communicating via a public IP address has a maximum of three communication slots.
Note: a communication slot allows a user to create connections between a controller and a tool (WebSupervisor, IMON, GenConfig) simultaneously.
InternetBridge NT has three communication slots:
- Up to 3 IP based
- 2 IP and 1 AirGate
- 2 AirGate slots and 1 IP
How is WebSupervisor secured?
WebSupervisor is hosted on Microsoft Azure platform.
WebSupervisor combines HW and SW security. It includes encrypted communication between the WebSupervisor server and a controller, and between the WebSupervisor server and client computer. Connection between the WebSupervisor server and the client computer uses SSL protocol.
More information is possible to find in a security statement which is available at www.comap-control.com/products/detail/websupervisor.
Add-ons
What is the online refresh period?
The online refresh period is the period by which data is read and displayed in the application for any user logged into the application.
The default refresh period for WebSupervisor Lite account is 60 seconds.
The default refresh period for WebSupervisor Pro account is 60 seconds; a faster online period 30 seconds is available in Unit settings. Changing the refresh period is possible only by a user with "Modify" permission.
It is possible to set a faster refresh period than 30 seconds – it is extra paid feature offered for WebSupervisor Pro subscription only.
It is possible to set a refresh period for individual units, so you can choose what units will have faster or slower refresh period.
What is the Offline refresh period?
The offline refresh period is the period by which data is stored into database if no user is logged into the application. Information from the database is used for reports and trend analysis.
The default refresh period for WebSupervisor Lite and WebSupervisor Pro subscription is 60 minutes.
WebSupervisor Pro accounts have the option to speed up the offline refresh period up to 1 minute (extra paid feature).
It is possible to set the offline refresh period for individual units, so you can choose what units will have faster or slower refresh period.
The refresh period can be set by a user with "Modify" permission.
Note: Faster refresh periods causes bigger data consumption during connection.
Where can I find API documentation?
API documentation is available from www.websupervisor.net under API in the Menu.
How can I activate the API?
By default, 1500 API queries are available in WebSupervisor Pro subscription.
The API has to be activated before the first use. It can be done only by an administrator of the account in Account Settings in the Management section.
It is done in "Management/Users" section by the checkboxes in the table of all users, or in user settings in Account Information. Selecting the checkbox automatically creates an account in API Management.
What is an online connection and how it is calculated?
Online connection is a connection created between a client you used (e.g. browser in your computer) and WebSupervisor server (your account).
It is counted every connection created (your computer, mobile, tablet …)
- Limitation for WebSupervisor Lite is 10 online connections
- Limitation for WebSupervisor Pro is 25 online connections
The number of connections is it not the same as the number users registered under your account or number of logged in users, because even one user can create several online connections (if they are simultaneously connected from computer, mobile and tablet).